FAQs

We value you as a customer and your order is very important to us.

Our goal is to offer you the best service no matter where you live.

Here are some of our Frequently Asked Questions.

1. What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) as well as Google Pay, Apple Pay, Shop Pay and PayPal.

2. How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

3. Are there any exchange rates?

Transactions can be made in USD, CAD, AUD, NZD, GBP, EUR and DKK Dollars. If your card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

4. How do I set my shipping address?

Since our website and service are based on English, all the information that you type in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "ç" to "c".

5. Can I change my shipping address after placing an order?
Can I amend or cancel my order?

Please be advised that your shipping address cannot be revised after the order has been shipped. Please be advised that your order cannot be updated after it has been shipped. We kindly ask that all customers check the details of their order before placing it.

8. Is shipping free?

Yes, we currently offer 100% free worldwide shipping.
You will be able to track all items in your order.

7. How long does shipping take & how can I track my package?

The shipping time is 3–30 business days. Please note that shipping during the holiday season can take 5–10 business days more than usual. You can track your order from your shipping confirmation email. If you haven't received your shipping confirmation email or tracking number please check your spam/junk folder.

8. What If I Have More Questions?

If you have more questions, please contact us at support@storevon.com
We'll be more than happy to assist you.